Here is a quick, easy reference to assist you in diagnosing common problems.
1. My telephone is not working
- Check all phones and jacks in your home to ensure the handset is working.
- Take a phone handset and plug it into the demarcation jack that is located beside your electrical panel. If there is a dial tone, then the problem is with the phone connection in your home. If there is no dial tone, then you must contact your local telephone supplier for service.
- Check if Minto is digging around your lot – if so contact Customer Care because your line may have been cut by accident.
2. There is no power to the bathroom plugs
- Reset the ground fault interrupter (G.F.I.) in any one of your bathrooms at the electrical outlet.
- Reset breaker in electrical panel.
3. Only half of an electrical outlet has power
- Controlled plugs have been designated in some rooms throughout your home. Half of the outlet is connected to a switch on the wall.
- Using an illuminated lamp or radio, flip the wall switches to determine corresponding switch and outlet.
4. The exterior light bulbs are not working
- Exterior bulbs are subject to temperature fluctuations and may require frequent replacements.
- Replace exterior bulbs with exterior grade bulbs.
- Reset breaker in electrical panel.
5. There is condensation / ice on my windows
- Run the fans in your home - the primary exhaust fan located in the powder room, the furnace fan, stove hood fan and bathroom fans.
- Open windows for natural air circulation (weather permitting).
- Open blinds and curtains during the day.
- Remove interior window screens during winter months for air to flow freely against windows.
- Leave inside room doors open for better circulation.
- Avoid blocking cold air vents with furniture.
6. My toilet is blocked
- Low flush toilets may require multiple flushing.
- Use a plunger to force minor obstructions past the toilet trap.
- Run a clean out auger or ‘snake' down drainpipe to break up obstructions or to hook onto and pull out objects.
- Minto will inspect a toilet blockage. Contact Customer Care to have an inspector come to your home to check if the blockage may be a result of construction debris. Any blockage found to be a result of homeowner misuse or improper maintenance is excluded from the warranty.
7. A room is cold
- Thoroughly clean or replace your furnace filter to allow proper airflow.
- Balance your heating system by adjusting air grills and dampers to direct airflow to colder rooms.
- Leave room doors open, particularly those without a cold air return vent.
- Ensure furniture and draperies are not covering heat registers.
8. My furnace isn't operating
- Please ensure that the thermostat is set at heat not cool.
- Is the thermostat set higher than the reading?
- Please ensure your furnace filter is clean.
- Review all the air-intake pipes on the outside of your home to ensure there is no blockage.
- Make sure the breaker is turned on at the electrical panel.
- Make sure the disconnect switch is not activated.
- If your home is no longer covered under the 2 year heating system warranty then you may contact a heating contractor of your choice to arrange for service at your own cost.
9. My fireplace is not working
- Ensure the fireplace pilot light is on.
- Ensure that the circuit breaker and wall switch are on.
- Ensure that the gas supply valve is open.
- Review the operating instructions in the fireplace manual provided to you.
10. My roof is leaking during a rainfall
- Remove all personal belongings in the area where the water is penetrating, and try to minimize damage to the area by wiping up any wet flooring and placing a bucket in the area to catch the water.
- If your drywall is bubbling as a result please make a small hole in the surface to allow the water to drain into a bucket.
- If the water is coming in from an electrical fixture/outlet or near an electrical fixture, we suggest you turn off the breaker to the specific electrical fixture.
11. There are insects inside my home
- Insects can invariably gain entry through an open door, window or vent.
- Treat with appropriate pesticide or contact a professional to eradicate.
