Frequently Asked Questions (FAQ)
Here are some examples of frequently asked questions by homeowners just after closing, and during the first year of occupancy.
Please contact customercaretoronto@minto.com if you have a question that is not listed here.
- Is all the work from my Pre-Delivery Inspection (PDI) going to be done prior to closing?
Not necessarily. We strive to complete as many items as possible, but some items may still be outstanding, which you should include on your 30-Day Report. There are several reasons why we may not be able to complete all items reported at your PDI, such as:
- Timing – we may be unable to schedule the appropriate trade to have the work completed if there is a short timeframe between the PDI and the closing day.
- Material availability – certain materials may be back-ordered, and we may not receive them from our supplier until after your closing date.
- Weather – it may not be possible to repair certain exterior items if the weather is not suitable.
- When do I get my keys?
Your lawyer will release your keys to you after the electronic title transfer is complete on your closing day. This may take up to the end of the business day.
- Do I need to contact the utilities myself to have the account in my name?
Prior to your closing, please contact your local utility providers to notify them of the change in ownership. Please refer to your Minto Customer Care Case for your local utilities providers contact information.
We recommend you take your own reading on the day of closing to verify against your first bill.
- Where do I get my Canada Post mail and postal code?
Contact Canada Post directly at 1-866-607-6301 or at www.canadapost.ca to inquire about your new postal code or where your mail will be delivered. It could be at a regular community mailbox, a temporary mailbox location, or possibly a local postal outlet (until a temporary mailbox location is set up).
- What if my postal code is not listed with Canada Post yet?
Contact Canada Post directly at 1-866-607-6301 to inquire about missing information on their website. Quite often, it is a matter of the spelling of a street or city name that is preventing the correct address from being identified.
- Who do I contact for my phone and cable connections?
Please refer to the utilities section located in your Minto Customer Care Case.
- When is garbage pick-up? Who do we contact about recycle boxes?
Please refer to the utilities section located in your Minto Customer Care Case.
- When does my warranty begin?
Your warranty begins when you take possession of your home, on your closing day.
- How do I know where my lot lines are?
Please refer to the copy of your lot plan that was provided to you as part of your legal documents on closing.
Certain physical features such as swales, hydro or cable pedestals do not represent lot boundaries. You may find survey pins on your lot, but do not rely on these pins as they may have been moved during grading & landscaping.
Minto does not go back to survey the lot lines after the closing date, therefore we recommend hiring a qualified surveyor to locate you lot lines prior to installing fences, hedges or boundary feature. This will ensure you are not encroaching on the adjoining properties.
- When will my 24 Hour Damage Report be reviewed and the items repaired?
Your 24-hour damage report will be reviewed at your 45-day inspection, along with the items noted on your 30-day report. The purpose of the 24-hour damage report is to document any damage caused prior to closing, that is a result of construction damage. By documenting the damage, you are protecting yourself and your warranty.
- When should I submit my 30-Day & Year-End Reports?
You should submit your 30-day report sometime between the 25th to 30th day after closing. Your 30-day inspection has been pre-arranged by Minto to review your report – please refer to our correspondence with you for this date and time.
Your year-end report should be submitted anytime in the final 30 days of your first year of occupancy. Upon receipt of your report, we will contact you to schedule an inspection.
It is important to note that you cannot make revisions to a report that you have submitted to Tarion. For example, if you have already submitted your year-end report, even if you are still within your first year of occupancy and you want to report something new, Tarion will not accept a second list. So please take your time, and ensure the reports you submit are complete.
- Do I have to be home on my work days for a service call?
Yes. When Minto or one of our trade partners is scheduled to complete work inside your home, an adult must be home while the repairs are being completed. It is in your best interest to be home during your work day, so you can inspect the work yourself, and authorize that the work has been done to your satisfaction.
- Who do I contact when a power outage occurs?
Please refer to the utilities section of the Minto Customer Care Case.
- When will my landscaping and driveway be done?
Minto Homes will co-ordinate the installation of asphalt driveway paving and landscaping within 270 days of seasonable weather from the date of possession. Prior to commencing, our office will send a notice to each home to advise of estimated start dates. In this notice we will include all the procedures we will require each homeowner to follow in order to facilitate the installation. For further details on the timelines for the installation of the asphalt driveway paving and landscaping please refer to your copy of the Tarion Homeowner Information Package.
- Why is there water/ice build-up on my windows?
Condensation and ice on windows will occur if high relative humidity is maintained inside the home during periods of very cold weather. Humidity in the home is largely influenced and controlled by the family's lifestyle. A variety of factors can cause higher than normal levels of humidity such as the number of occupants, cooking patterns, showering and other daily activities. Also, humidity is higher during the first year of occupancy of a new home due to the home “drying out”.
As soon as excessive condensation occurs on inside window surfaces, steps should be taken to reduce the relative humidity by controlling the moisture sources or by increasing ventilation. You can try the following:
- Run the fans in your home - the primary exhaust fan located in the powder room, the furnace fan, stove hood fan or bathroom fans
- Open windows for natural air circulation (weather permitting)
- Open blinds and curtains during the day
- Remove interior window screens during winter months for air to flow freely against windows
- Leave inside room doors open for better circulation
- Avoid blocking cold air vents with furniture
- Who is responsible for snow removal and sanding/salting on my street?
Please contact your municipality for details.
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We have just completed a very smooth PDI process. To date, we are very happy with Minto's services, and love every bit of our new home. The kitchen turned out to be exactly what we wanted, and in fact the whole house exceeded our expectations.
I just want to express what a wonderful experience we've had with Minto. Lynn, Julie, and everyone else we've met along the way have been so professional and diligent. The gift basket & knives were a lovely touch. We would definitely recommend Minto to our friends and family, and share our Minto experience!
Abe & Jessica Sun
New Minto Roxborough homeowners
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