Minto offers several formal opportunities for you to report warranty items - the 24-hour damage report, the 30-day report and the Year-End report.

24-Hour Damage Report

New homeowners are to submit this form within 24 hours of possession to our Customer Care Department. This report is not meant for urgent items nor is it a full inspection of the home. Only items of damage should be noted on the list. The 24-hour report will be inspected at the 45-day inspection. To submit your report, you can drop it off at one of our Sales Centres, fax it to our Customer Care department at 905-709-9140, or complete the 24-hour damage report online form.

30-Day Report

New homeowners are to submit this form to request warranty service within the first 30 days of possession. We will inspect your report at the 45-day inspection, which has been arranged for you in advance. This appointment is communicated to you in the same letter that specified your PDI appointment (feel free to contact Customer Care to verify this appointment). Please follow this link to Tarion's website and download the appropriate form according to your date of possession. Complete it and return by fax to Minto's Customer Care Department at 905-709-4273 and Tarion Warranty Corporation at 1-877-664-9710.

Year End Report

New homeowners are to submit this form to request warranty service within the last 30 days of the first year of possession. Upon the receipt of your form, we will contact you to arrange for an appointment with one of our Customer Care inspectors. Please follow this link to Tarion's website and download the appropriate form according to your date of possession. Complete it and return by fax to Minto's Customer Care Department at 905-709-4273 and Tarion Warranty Corporation at 1-877-664-9710.

24-Hour Emergency Service

Minto provides a 24-hour emergency Customer Care service response for situations which are determined to be urgent. Should you experience an emergency, please call the Customer Care number either during or after business hours and you will be directed on how to obtain service. If you are calling after regular business hours, you will receive our answering service. Examples of emergencies are: a plumbing leak, significant water penetration from the exterior, or a complete loss of water or heat.

If you are experiencing a complete power outage, please contact your hydro supplier.

Minto Customer Care - 905-709-9140