Minto Home Service Policy

Working Hours:

Our home service office hours are Monday to Friday 8:00 AM to 4:30 PM

Our summer office hours are Monday to Thursday 8:00 AM to 5:00 PM and Fridays 8:00 AM to 1:30 PM The summer office hours take effect from Victoria Day until Labour Day.

All home service repair work is completed during regular business hours from Monday to Friday 8:00 AM to 5:00 PM

Reporting a Deficiency:

We will only accept deficiencies on the applicable form provided to you from the Tarion Warranty Corporation during the applicable reporting periods as outlined in the Homeowner Information Package. We strongly recommend that when you submit a warranty service request to our office that you also forward a copy to the Tarion Warranty Corporation so they have a copy on file.

During the warranty period should you experience an emergency such as a loss of heat, plumbing leak, loss of electricity, or a roof leak during regular business hours please contact our service department and we will assist you.

Should you submit a list of concerns that are non-urgent in nature after the 30-Day Warranty Service Request but prior to the Year- End Warranty Service Request we will not take any action. Your list will be returned to you advising of the applicable warranty coverage that applies to the items you have reported.

Asphalt Driveway Paving:

Minto Homes will co-ordinate the installation of asphalt driveway paving within 270 days of seasonal weather from the date of possession. Prior to commencing, our office will send a notice to each home to advise of estimated start dates. In this notice we will include all the procedures we will require each homeowner to follow in order to facilitate the installation.

Installation of New Sod:

Minto Homes will co-ordinate the grading and installation within 270 days of seasonal weather from the date of possession. Prior to commencing, our office will send a notice to advise of estimated start dates. In this notice we will include all the procedures we will require each homeowner to follow in order to facilitate the installation.

Final Grading:

Do not erect decks, fences, walkways or pools for a minimum of 2 years from closing or until the final grading certificates have been issued. Should you erect a permanent structure and we are required to make an alteration in the area, we will remove them at your cost so we can conduct our repair. Re-installing will also be at your expense.

NOTE:
Seasonal Weather is the period between May 1st to November 15th of any given year.