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Homeowner Resources

At Minto, we believe that communication is key to handling expectations and resolving any issues that may arise. We take pride in every home we build, and strive to provide the homeowner with the necessary tools, such as reference material and inspections with our qualified, so you can enjoy your new home for years to come.

This section contains many of the forms that Minto uses to track requests and related home service matters.

 

Minto's Homeowners Manual

Our Homeowners Manual is for easy access to the information you will need once you move in to your new home, and includes details such as your 24 hour and one-year inspections, maintenance tips for your new home, and warranty information. Homeowners Manual (pdf 2.18MB)

 

Emergency Services

Our Emergency Trouble Shooting Tips provides information in the event of heat loss, power outage, and plumbing leaks. Emergency Trouble Shooting Tips (pdf 30 KB)

 

Minto Home Services

At Minto we not only guarantee the quality of all materials used in your new home, we also guarantee the workmanship and craftsmanship. Many of our tradespeople have been with us from day one. We know their work and they, in turn, know the high standards we insist on.
Year after year Minto receives the highest rating for after-sales service from the Tarion Warranty Corporation Program. We are extremely proud of our record. It's a responsibility everyone at Minto takes very seriously. When it comes to your new home, come to Minto.

Community Watch

Theft of onsite building materials not only costs money but also wastes unnecessary time having to reorder, replace and restore the stolen goods to their original condition.

The industry truth is, that builders are directly affected financially when a theft occurs. Unfortunately, the underlying cost is rolled into new home prices and therefore, the New Home Purchaser bears the burden.

Minto wishes to be proactive in its attempt to curb unwanted theft and, as such, is proud to offer our New Home Community Watch Program.

Suspected theft of materials or goods that are reported to Minto will be investigated internally and, where warranted, the local Police Department will be contacted.

Individuals who report an incident and co-operate with a Police investigation that leads to an arrest will be rewarded in the amount of $500. Where multiple reports occur for the same incidence, only the initial contact will be eligible for the reward.

At no time should you approach or attempt to stop an attempted theft. Your personal safety is first and foremost our concern.

To report a suspected theft please call 905.709.6158 ext 231 or contact your local police department.

Minto appreciates your investment into your community's safety and security.

Breaking News

Minto recently awarded $500 to a Spring Farm resident who reported a theft of building materials in our community. And, as a result, Minto also recovered
its losses.Thanks to our Spring Farm residents' for making our community a safe and secure place to live.

 

 

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Testimonials

We have just completed a very smooth PDI process. To date, we are very happy with Minto's services, and love every bit of our new home. The kitchen turned out to be exactly what we wanted, and in fact the whole house exceeded our expectations.

I just want to express what a wonderful experience we've had with Minto. Lynn, Julie, and everyone else we've met along the way have been so professional and diligent. The gift basket & knives were a lovely touch. We would definitely recommend Minto to our friends and family, and share our Minto experience!

Abe & Jessica Sun
New Minto Roxborough homeowners