Here is a quick, easy reference to assist you in diagnosing common problems. You can find more detail in our Minto Home Care Guide.
1. My telephone is not working
- Call the telephone utility company to confirm that you have service.
- Ensure that your phone is in working order and is plugged into an electrical outlet if required.
- Check if Minto is digging around your lot – if so contact Customer Care because your line may have been cut by accident.
- Confirm that the port you have connected your telephone to (this will be labeled on your cover plate) is terminated in the distribution panel (the termination will have a corresponding label).
2. There is no power to the bathroom plugs
- Reset the ground fault interrupter (G.F.I.) located at the powder room outlet.
- Reset breaker in electrical panel.
3. Only half of an electrical outlet has power
- Controlled plugs have been designated in some rooms throughout your home. Half of the outlet is connected to a switch on the wall.
- Using an illuminated lamp or radio, flip the wall switches to determine corresponding switch and outlet.
4. The exterior light bulbs are not working
- Exterior bulbs are subject to temperature fluctuations and may require frequent replacements.
- Replace exterior bulbs with exterior grade bulbs.
5. There is condensation / ice on my windows
- Run the fans in your home - the primary exhaust fan located in the powder room, the furnace fan, stove hood fan and bathroom fans.
- Open windows for natural air circulation (weather permitting).
- Open blinds and curtains during the day.
- Remove interior window screens during winter months for air to flow freely against windows.
- Leave inside room doors open for better circulation.
- Avoid blocking cold air vents with furniture.
6. My toilet is blocked
- Low flush toilets may require multiple flushing.
- Use a plunger to force minor obstructions past the toilet trap.
- Run a clean out auger or ‘snake' down drainpipe to break up obstructions or to hook onto and pull out objects.
- Within the first two months of occupancy, Minto will inspect a toilet blockage and you may contact Customer Care to have an inspector come to your home to check if the blockage may be a result of construction debris. Two months past your closing date and beyond, you will have to call a plumber if you are unable to clear the blockage.
7. A room is cold
- Thoroughly clean or replace your furnace filter to allow proper airflow.
- Balance your heating system by adjusting air grills and dampers to direct airflow to colder rooms.
- Leave room doors open, particularly those without a cold air return vent.
- Ensure furniture and draperies are not covering heat registers.
8. My furnace isn't operating
- Check wall thermostat to ensure setting is in “heat” mode.
- Ensure the thermostat is set higher than the current reading.
- Programmable thermostats require batteries. Ensure batteries are active.
- Reset the furnace breaker in the electrical panel.
- Check that the furnace isolation switch, located at the bottom of basement stairs or in mechanical room, is in the “on” position.
- Ensure that the exterior furnace exhaust/intake vents are free of obstructions including snow and ice.
9. My fireplace is not working
- Make certain the fireplace pilot light is on. Refer to the fireplace manual for instructions to re-light.
- Ensure the wall switch is on to activate the flame.
- Turn the dimmer knob located on the wall to vary the fan speed. (Clockwise until hearing the “click”).
- Wait 15-20 minutes for fan to activate after the dimmer switch is turned on.
10. My roof is leaking
- Remove snow and ice buildup on the shingles.
- Check vents for snow, ice and other obstructions.
- Clean out or remove eavestroughing and ensure proper slope exists to allow water drainage.
11. There are insects inside my home
- Insects can invariably gain entry through an open door, window or vent.
- Treat with appropriate pesticide or contact a professional to eradicate.
