Minto offers several formal opportunities for you to report warranty items - the 48-Hour Damage Report, the 30-Day Report and the Year End Report.

Our new customer Care Centres are now open!
Please feel free to drop by your community Customer Care Centre, and introduce yourself to the team or contact Minto Customer Care at (613) 782-2310 with any questions.

Customer Care Centre East – serving Avalon, Spectra
2603 Tenth Line Road, Orleans
Fax: 613-837-8140
Email: CustomerCareEast@minto.com
Please contact Laura Coleman, Customer Relations Coordinator

Customer Care Centre South – serving Chapman Mills, Centro
161 Marketplace Avenue, Nepean
Fax: 613-823-5163
Email: CustomerCareSouth@minto.com
Please contact Carla Canning, Customer Relations Coordinator

Customer Care Centre West – serving Morgan’s Grant, Emerald Meadows
1317 Klondike Road, Kanata
Fax: 613-435-2598
Email: CustomerCareWest@minto.com
Please contact Jacqueline Mantle, Customer Relations Coordinator

48-Hour Damage Report

New homeowners are to submit this form within 48 hours of possession to our Customer Care Department. This report is not meant for urgent items nor is it a full inspection of the home. Only items of damage should be noted on the list. The 48-hour report will be inspected at the 30-day review. To submit your report, complete the 48-hour damage report online form or submit the report to our Customer Care Department as noted above.

30-Day Report

New homeowners are to submit this form to request warranty service within the first 30 days of possession. We will inspect your report at the 30-Day Inspection, which has been arranged for you in advance. This appointment is communicated to you in the same letter that specified your PDI appointment (feel free to contact Customer Care to verify this appointment). Please follow this link to Tarion's website and download the appropriate form according to your date of possession. Complete it and return by fax to Tarion Warranty Corporation at 1-877-664-9710, and to our Customer Care Department as noted above.

Year End Report

New homeowners are to submit this form to request warranty service within the last 30 days of the first year of possession. Upon the receipt of your form, we will contact you to arrange for an appointment with one of our Customer Care Inspectors. Please follow this link to Tarion's website and download the appropriate form according to your date of possession. Complete it and return by fax to Tarion Warranty Corporation at 1-877-664-9710, and to our Customer Care Department as noted above.

Service Request

For any items that need to be addressed prior to the scheduled warranty reports, you can contact Customer Care during business hours (7:30 a.m. to 4:00 p.m.) Monday to Friday to request service. Call 613-782-2310, or complete our Service Request Online Form for a fast and efficient response.

24-Hour Emergency Service

Minto provides a 24-hour emergency Customer Care service response for situations which are determined to be urgent. Should you experience an emergency, please call the Customer Care number either during or after business hours and you will be directed on how to obtain service. If you are calling after regular business hours, you will receive our answering service. Examples of emergencies are: a plumbing leak, significant water penetration from the exterior, or a complete loss of water or heat.

If you are experiencing a complete power outage, please contact your hydro supplier.

Minto Customer Care - 613-782-2310