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Customer Care

At Minto, we believe that communication is the key to meeting your expectations and resolving any issues that may arise. We take pride in every home we build, and strive to provide you with the necessary tools, such as reference material and inspections with our qualified staff, so you can enjoy your new home for years to come.

Here you will find valuable Customer Care information to help you care for your new home:

  1. How Do I Obtain Customer Service?
  2. What's Covered Under My Warranty?
  3. Frequently Asked Questions (FAQ)
  4. Troubleshooting Guide
  5. Seasonal Maintenance Tips
  6. Moving Tips (pdf < 1mb)

  7. Download the Minto Home Care Guide (pdf <1mb)
Our new customer Care Centres are now open!
Please feel free to drop by your community Customer Care Centre, and introduce yourself to the team or contact Minto Customer Care at (613) 782-2310 with any questions.

Customer Care Centre East – serving Avalon, Spectra
2603 Tenth Line Road, Orleans
Fax: 613-837-8140
Email: CustomerCareEast@minto.com
Please contact Laura Coleman, Customer Relations Coordinator

Customer Care Centre South – serving Chapman Mills, Centro
161 Marketplace Avenue, Nepean
Fax: 613-823-5163
Email: CustomerCareSouth@minto.com
Please contact Carla Canning, Customer Relations Coordinator

Customer Care Centre West – serving Morgan’s Grant, Emerald Meadows
1317 Klondike Road, Kanata
Fax: 613-435-2598
Email: CustomerCareWest@minto.com
Please contact Jacqueline Mantle, Customer Relations Coordinator

 

 

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Testimonials

"My brother and his wife also wanted to buy a home, but were concerned about being able to afford it. Our son said, 'Prices aren't going down - you should buy now.' So they did...and my brother called my son his little salesman. We're all 100% happy."

Lucy and Ananda Sellathurai,
New Home Owners, Morgan's Grant